Frequently Asked Questions
Q: Does the package price include
domestic airfare ?
A: Unfortunately the package price does not include airfare, but we can help and do pre-purchase all domestic airfares at superb rates. These rates tend to change during the seasons so please feel free to contact one of our professional travel advisors for a quote on all the domestic transport you will need on your trip.
*Please note that do to the remote locations, domestic airfare is a must arrange in advance by purchase round trip air ticket.
Q: What happens if a traveler cancels a trip?
A: Please refer to term and condition
Q: Which is the easy way to reach
orangutan tanjung puting?
A: From Jakarta is the nearest way with daily once a day flights. please download the flight schedule into Pangkalan bun here
Q: what is the payment method?
A: we have two types of receiving the payment 1). Bank wired transfer on behalf our company bank account, 2). Credit card through PayPal on our business PayPal account.
Q: Does your bank account personal?
A: No, we have company bank account as well as our PayPal account is business. Both account is legitimated and verified by the two institution. This is a trust where you can feel save in soul and mind when sending the fund to us. Because company bank account is protected by government laws.
Q: About the tour, do you confirm it is
a private trip?
A: Yes, we do serve all is private trips based on the group of your friends or family.
Q: How do i make booking?
A: To book tour packages, please drop us email by mentioning the tour code, number tour participant/s who is joining the trip and domestic flight assistance includes each name of people for flight booking (if any), we will respond your email less than 6 hours business working day.
To book room hotels, some of the rooms and prices might not be available for some dates. To see a confirmed, final rate for your booking request, please email us directly by mentioning the hotels name, type of room, bed configuration(single/twin/double) and periods of stay/night. we will respond your email enquiry less than 6 hours business working day.
Q: Does Korindo-Network.Com offers tour packages
A: Yes, We do offers tour packages all over Indonesia as we know our land better. Descriptive day to day trip itinerary, tour price, flight details and airfares, further information and private trip arrangement, please do not hesitate to email us , we are here to serve you better.
Q: The Orangutan Tours Correspondent?
A: Click here to read one of our correspondent email with our customer.
Q: are there no direct flights from Bali to Pangkalan Bun?
A: there is no direct flight Bali to Pangkalan bun airport. You must transit in Jakarta airport then fly into Pangkalan bun.
Just a few questions/possible adaption’s:
Shouldn't there be one more day in total in Baluran because we arrive late at day 11 and already leave early at day 12??? Please adjust if this is a failure
A: Actually on day 11(previous program) after ijen, leaving ijen post around 1pm and getting to Baluran NP area 3pm. There are many possibilities to explore Baluran NP in the afternoon/night soon when you get there but think you feel bit tired after Ijen hiking. Additional day is good option. So that you can more complete exploring the Baluran by staying one more day.
in the T.P. NP we observe according to program several times feeding of the Orangutans, Could we also go somewhere to see them in the wild? Or no chance? Are we flexible to let the boat drive to such places instead as well?
A: The itinerary is just describe you what you are going to do each activities and if you found best spot which decided by you, our guide will be easy going on this issue. What you cannot change (bit difficult) when adding more day in duration of the tour from the program that you already agreed. Says like on the way up & down river, found Orangutan in the river banks eating fruits etc, then boat has to stop. Our guide/captain will have eagle eyes and letting you know when we see the animals/wild orangutan.
Could we get some more information about the boat/Klotok, like name, size, pictures, kind of matraze, fridge possible? Or change to one with frifge please!?
A: we enclosed the boat pictures in the new trip dossier that you can see our boat , Name Kosasi/Orangutan Odysseys (-+17m long, 4m wide and 2m deep) Mattress is made by Kapok+ Pillow+ sheet+ Mosquito net. Also we have first aids + Life jacket + Mosquito repellent. The boat equipped with cold shower, western toilet+ tissue+ kitchen+ Cool Box with ice cube in it (fridge) where you can store like soft drink etc. Our boat/Klotok is nice color painting amongst the boat in Tanjung puting but more important that our boat crews is most friendly and smiling than others.
is there a more direct way from or to Sukamade or do we need 10h (6+4) driving at that day back via Kalibaru, if no other chance than ok, the beach sounds great!
A: Sorry, There isn’t, it’s only way that can be accessed by jeep. Normal car not possible. Because the road to Sukamade is no asphalt and passing two rivers. Jeep 4x4 is the only option.
What would one day more at Sukamade cost roughly? (Just for information to get an idea if we can afford it because it sounds so well)
A: we added 1 day in Sukamade and 1 day in Baluran. So totals days 14 days 13 nights and we already added the price in revised trip dossier.
Time Period of travel:
Either between Aug 18th and Sep 3rd (have to be back in Singapore at Sep 2nd) or start after Sep 9th
A: can you please more details of time travel. You need to be back to Singapore 2nd of Sept but travel time between 18th august and 3rd of Sept. if you can fix the starting time of travel. It will be great. Then we can reserve the airfare, boat, guide ,room etc what does mentioned in included. Because its high season until Mid Sept.
If possible adjust that:
Flight Pangkalan bun Solo preferred for shorter traveling time
A: Flight into Solo from Pbun every Wednesday and Sunday at 10.05. Its only shorter time of fly into Solo. So we need to adjusted the day you will leaving Jakarta. So that you can take their flight schedule either Wed or Sun. So you must arrived in Jakarta at the first day on Wednesday then take flight Sunday to Solo or Arrive Jakarta on Saturday and take their flight on Wednesday to Solo.
Full moon at Sukamade for better option of turtles
A: Yes, we can see them much easier but the wave from south sea is bit hard especially when water is high/High tide. But generally you can see them at Sukamade. So 2 days spending there is good chances.
Flight to Jakarta from Singapore easily possible
A: yes but unfortunately, the connecting flight into Pangkalan bun is not possible(bit risky). Because As you know flight is beyond our control. Its out of our management. We just have the right to book and fly with the airlines. If delayed or cancelled, honestly, it’s not our responsibility but we can adjust the program for one more day only if flight happened cancelled. So far, it’s rare cancelled unless if uncontrollable weather or for safety reason, they will cancel.
How much luggage are we allowed to take with us? 20kg pp?
A: For Jakarta Pangkalan bun allowed checked in languages 15kg and the same to Solo. 4 of you are allowed 60kg. If exceed more than 60kg, per kg around IDR 25,000/kg to ID 50,000/kg. And cabin (carry with you) max 5kg.
Need furthers assistance, please email us